Refund policy

Please review the conditions below and contact LeBrew before sending an item back.

1. Return eligibility

You can request a return within 30 days of receiving your item. To qualify for a standard return, the item must be unused, in its original packaging, and include all accessories. A receipt or proof of purchase is required.

Items damaged by misuse, improper handling, or normal wear and tear are not eligible for return. Returns sent without prior approval will not be accepted.

2. Grinder burr returns

For standard returns, grinder burrs must be unused and uninstalled, in their original packaging, with all accessories included. Eligible burr returns must be requested within 30 days of receipt.

Burrs that have been installed or used to grind coffee are not eligible for a standard return. Installation or use can leave marks or residue that affects their condition and suitability for resale.

These standard-return restrictions do not exclude claims for burrs that arrive damaged, defective, or incorrect. Please see Section 5 and our Warranty Policy for help with those issues.

3. How to request a return

1. Email service@lebrewtech.com with your order number, receipt or proof of purchase, and reason for the return. For damaged, defective, or incorrect items, include photos or videos showing the issue.
2. Wait for return approval before shipping your item. Our support team will provide return instructions and the return address.
3. Send the approved return according to those instructions. Once the item is received and inspected, we will assess its eligibility for a refund.

4. Shipping and related costs

For a standard, non-defective return that is not due to a confirmed issue for which LeBrew is responsible, you are responsible for return shipping costs. Original shipping and handling charges are not refunded for these returns.

If we confirm that LeBrew is responsible for a product quality issue, an incorrect item, or damage during transit, LeBrew will cover return and replacement shipping, as applicable, and all related costs.

5. Damaged, incorrect, or defective items

Please inspect your order when it arrives and contact service@lebrewtech.com within seven days of receipt if an item is damaged, defective, or incorrect. Include your order number and photos or videos so we can evaluate the issue and arrange a replacement or refund as appropriate.

This seven-day reporting request does not shorten LeBrew's one-year product warranty. Quality issues discovered later can be submitted for assessment under our Warranty Policy. All LeBrew instruments and HyperBurrs have a one-year warranty from the date you receive the product.

6. Refund processing

Once your refund is approved, LeBrew will process it to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

7. Contact LeBrew

For questions about a return, refund, or product issue, email service@lebrewtech.com or use our Contact page.